We can now who can log into your computer to see if your problem can be fixed remotely. This is a no fix, no fee service and if viable can save you $$$ compared to a site visit.

Not all problems can be accessed and fixed this way*. You must have internet access to the computer you need us to log into.

Currently we can remote access your PC and help with the following problems;

• Microsoft Office program issues (word, excel, powerpoint etc….)
• Email issues (outlook, gmail, yahoo, hotmail etc…)
• Your PC settings (display, hibernation, screensaver etc…)
• Windows configuration settings
• Printer or other external device issues (scanner, camera, external hdd etc…)
• Router and/or modem settings (need the brand and model)
• Windows Firewall, Defender, Security Essentials problems
• Web Browser issues (explorer, chrome, firefox, safari)
• Anti-virus setup and settings
• Backing up your computer
• Other software and settings issues

If your problem is hardware or virus related or you need help in setting up a new pc, networking, wireless set-up, printer set-up then you need to book a time for us to come to your location. If this is the case please call us.